Oversteer Privacy Policy

1. Introduction

This Privacy Policy describes how Oversteer (“Company,” “we,” “us,” or “our”) collects, uses, and protects information when you use our browser automation platform, APIs, and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1. Account Information

When you create an account, we collect:

• Name
• Email address
• Company name (if applicable)
• Billing information (processed securely by Stripe; we do not store your payment card details)

2.2. Usage Information

We automatically collect certain information when you use our Services, including:

• Log data (IP address, browser type, access times)
• Device information
• Service usage patterns and feature interactions
• Error logs and performance data

2.3. Customer-Provided Data

In the course of using our Services, you may provide:

• Instructions, prompts, and task configurations for automation agents
• Data extracted from third-party websites at your direction
• Third-party credentials via our credentials feature or browser profile for website authentication (see Section 3)

3. Third-Party Credentials

We do not store your third-party credentials.

To authenticate with third-party websites, you may either provide credentials through our credentials feature or use a browser profile to log in. Regardless of the method you choose:

• Credentials are used only in real-time to perform the requested automation task
• Credentials are never written to our databases or any persistent storage
• Credentials are never logged, cached, or retained in any form
• Credentials are never transmitted to our backend servers
• Credentials are never accessible to Oversteer employees
• Credentials exist only within the isolated, automated browser session performing your task

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

We do not use your data to:

• Train machine learning models
• Conduct analytics unrelated to your account
• Build user profiles for advertising
• Any purpose other than providing and improving our Services

5. Data We Never Sell or Share

We will never sell your data.

We do not sell, rent, lease, or otherwise commercially exploit any information collected through our Services, including:

• Your account information
• Your extracted data
• Your usage patterns
• Your third-party credentials
• Any other information you provide

6. Third-Party Access

Your data is accessible only to you.

We do not share, display, or provide access to your data to any third parties except:

• Service providers: We may share limited information with trusted third-party service providers who assist us in operating our Services (e.g., Stripe for payment processing, cloud hosting providers). These providers are contractually obligated to protect your information and may only use it to provide services to us.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of rights: We may disclose information to protect the rights, property, or safety of Oversteer, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not share your extracted data, automation results, or third-party credentials with any third parties for any reason other than as required by law.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of data at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Administrative, technical, and physical safeguards
• Isolated browser sessions for automation tasks

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

• Account information: Retained for as long as your account is active and for a reasonable period thereafter for legal and business purposes.
• Extracted data: Retained only for the duration necessary to deliver results to you, unless you configure longer retention periods.
• Usage logs: Retained for a limited period for security, troubleshooting, and service improvement purposes.
• Third-party credentials: Not retained. Used only in real-time and never stored.

You may request deletion of your data at any time by contacting us at tim@oversteer.dev.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your information:

• Access: Request a copy of the information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your information.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Opt out of certain data processing activities.

To exercise any of these rights, please contact us at tim@oversteer.dev. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns
• Improve our Services

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers.

We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Oversteer

Email: tim@oversteer.dev